Terms and Conditions

This website is owned and operated by Dizzyfish Ltd. Dizzyfish takes data security and data protection very seriously and is committed to protecting the privacy of its supporters and stakeholders.

We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulations 2018). Under the terms of the GDPR legislation, we are required to explain to you how we will treat any personal and/or private data which we collect from you.

This policy, which forms part of the Terms of Use of our site, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Who we are

We are Dizzyfish Ltd., registered address: 8 Benview Rd, Clarkston, G76 7PP. We are also known as the data controller. We are an audiovisual installation company providing AV solutions for both commercial and private clients. Should you wish to access any of the information that we store about you, or wish to request we remove the data entirely, please simply email us (via the contact us page of this website).

Please note that this Privacy Policy applies only to our site and not to any third-party sites that are linked to from our site.

Information we may collect from you

In order to discuss your AV requirements, complete a quote, carry out an installation and fulfil our one-year installation warranty, we need to know certain personal information collected at time of contact.

We may collect and process the following data about you:
(1) Information that you provide by filling in forms on our website e.g. email address when requesting a quote for work. We may also ask you for information, to allow us to quote for work or complete a contract. (2) Correspondence from you and information regarding your installation (3) Details of your visits to our site including but not limited to traffic data, location data, and other communication data, whether this is required for our own billing purposes or not.

With your prior consent we may also pass on your details to third parties, to provide you with additional requested services as part of an installation e.g. Aerial installers, plasterers, tilers etc.

It is our policy that this information is private and confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information the personal information you provide to us (where required) is stored in a secure location and is accessible only by designated staff and we will use strict procedures and security features to try to prevent unauthorised access. We will use it only for the purposes for which you provide the information under this privacy statement.

Keeping you Informed – One Year Installation Warranty

As part of our installation service we provide a one year installation warranty. Following completion of our work we will contact you to ensure you are happy with the service we provided. We will then contact you once more 9 months following installation completion to check that the system is still meeting your expectations and finally at 12 months to mark the end of the warranty period.

Data Security

We take care to make sure that the way we use your data is secure – and we are constantly improving our systems and processes to make sure that your data is handled efficiently and safely. In order to do this we adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information.

Our website is hosted using industry-approved, secure operating systems. As well as physical security, firewalls and intrusion detection systems are in place to provide a quick response if an attack takes place. We are also fully insured with public liability and employee liability insurance.

Computer Tracking and Cookies

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

to estimate our audience size and usage pattern
to recognise you when you return to our site.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Google Analytics

Google Analytics __utm() – Used by Google Analytics to track the sites users. This data is sent to google which then has reports that the site user can access about user’s browsing habits. This is a helpful non-intrusive cookie provided by google.co.uk.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Uses made of the information

We use the computer tracking information in the following ways:

to ensure that content from our site is presented in the most effective manner for you and for your computer
to identify our website audience and reach
to monitor the effectiveness of our website and web content
to monitor the effectiveness of our marketing activities on website usage

Partner Websites and Data Collection/Storage

In order to provide some of our key services, we utilise the services of trusted partner websites and IT systems. These include:

Xero Accounting System

We use Xero for our business accounting, specifically to invoice our customers for services that we have supplied to them under contract.

HMRC require businesses to keep company financial records for at least 6 years from the end of the last financial year, so if you’ve been a paying customer over that time frame, then we’ll likely hold data about you on Xero which was required to invoice you for the goods/services supplied.

While legally we cannot delete this data, we can make changes to the contact details etc where it is inaccurate. If you’d like to see what data we hold, or you think we should update the accuracy of it, please just contact us at any time.

We believe the data held on the Xero systems to be safe, secure, and only available to Dizzyfish Ltd, and designated staff of Aird Sakol Accountants and 360 Ledger Sevices (who provide our bookkeeping and accountancy services) for the purposes listed above. For more information, please visit the Xero GDPR Statement.

Hubspot CRM Software

We use Hubspot to manage our email contact with our customers over the one year installation warranty period. Hubspot is used for storage of contact information for our customers (only storing name, email address and installation completion date). Typically, we only keep your data on the Hubspot system for 18 months following installation completion, and thereafter delete it in full.

We believe the data held on the Hubspot systems to be safe, secure, and only available to Dizzyfish Ltd for the purposes listed above. For more information, please visit the Hubspot GDPR Policy.

Giving your consent

It is important that you read and understand these statements. By ordering any of our products or services, a binding agreement between yourself (and/or your business) and Dizzyfish Ltd. will be created such that we can use your information in this way.

Disclosures

We warrant that we will not disclose your information or personal details to any other third party without your approval other than is set out elsewhere in this privacy statement.

We will not send you any unsolicited commercial emails, only emails concerned with the delivery of your terms of contract. We will seek to act in the best interest of our customers and will not abuse our position of data controller for commercial gain.

In the event we sell our business or assets the personal data we collect about you may be transferred to the purchaser of our business or assets. We may also use the information we collect about you to enforce or apply our terms of use or supply. To prevent or detect fraud or abuse of this site, or to assist in verifying your identity, we may make searches of our data records and reserve the right to cooperate with law enforcement agencies should fraud or illegal activities occur or be suspected. If you give us false or inaccurate information and we suspect fraud, we will record this. We may use this information to protect our interests including without limitation to protect the rights property or safety of Dizzyfish Ltd, our customers or others. This includes exchanging information with other companies and organisations for the purposes of credit risk and fraud reduction.

Contact us

Should you wish to contact us regarding this data and privacy statement please contact us using the contact us page on this website. For the purposes of complying with GDPR, please note that one of our Directors, David Wilson, is our appointed Data Protection Officer (DPO), and can also be reached using the contact us form on this website.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on any forms we use to collect your data.

Our site may, from time to time, contain links to and from the websites of our suppliers and partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We may provide you with the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive our newsletter or other promotional communications by email, you may opt-out of receiving them by following the instructions included in each communication.

If you think there is a problem with the way we have handled your data then be aware you have the right to raise a complaint to the ICO (Information Commissioner’s Office). We’d be grateful if you spoke to us about the issue first, but if you’d prefer to go direct to the ICO please visit: https://ico.org.uk/.