Frequently Asked Questions

Are you insured?

Absolutely – all our staff and subcontractors are covered by our Employers Liability Insurance.

 

Do you carry out a site visit prior to work commencing?

We would normally carry out a site visit to allow us to provide a completely accurate quotation and ensure we know what equipment and materials are required for the task. We are then in the position to provide a quotation. Site visits incur no cost and no obligation.

Depending on the size / type of job we are sometimes able to agree a price on site and depending on our schedule, complete the work there and then.

 

Are there any hidden costs?

No – the quotation we agree with you for the work you specify is the price you will pay. Occasionally we may find unexpected challenges while carrying out the work which may result in a longer time required to complete the work but this will incur no extra charge.

We can guarantee that the only time a cost will change is if the specified requirements of the job change for example adding additional sockets, upgrading equipment, changing placement of equipment. You can rest assured that any such change resulting in a price change would only be carried out following your prior agreement.

 

Are you VAT registered?

Yes – our VAT number is 161162538

Who do I contact if there is any issues with my product?

We treat our customers as ‘customers for life’ if you have a problem with product or need an addition or advice, you phone us, its really as simple as that. We can then help to find a solution for you, the ultimate compliment we can get from our commercial and domestic clients is that they see us as their AV guys.

What areas do you cover?

UK-wide. As most of our work comes through referrals and word of mouth, we mainly work in the central belt region of Scotland, however we have worked throughout the UK by request.

Do you just install?

The main part of our business is installation and cabling, However we also have accounts with all the major AV suppliers and can source or advise on any equipment our customers may be interested in.